Maintenance

Full Maintenance System

+81-120-189-114

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Many field engineers are enrolled. (The largest number in the industry.)

Two call centers, are set up at Viswill and Daiichi Mecha-Tech.

Maintenance Period

The maintenance period after delivery for each product is as follows.
・Pharmaceutical Visual Inspection System : 10 years
・CCVIS/RUVIS series : 8years

Even after the maintenance period has expired,
we keep certain components in stock,※2so they can be lent when needed.

※:Stocks are limited.

Component Loans

We keep as many as possible, if the system many because unusable. Should such a situation occur, we can lend them until repair can be done.

If you contact us at the Customer Support Center by 2 P.M.(J.S.T.),
we'll dispatch the lending components the same day.